MTNL

MTNL

My MTNL internet connection is out of order for the last 3 days. I made several telephone calls to MTNL, and every time I was told that it will be set right immediately. The lady attending the call was co operative, as she has repeatedly told the concerned person to rectify the fault. Today morning when I again made a call, she gave me two more numbers with a request to contact another person. I made repeated calls but nobody picked the phone. Earlier the telephone department was having complete monopoly, but today the situation is different. Several customers are surrendering their connections. However, many employees do not realize that if the services are not improved, the very existence of the organization will be in peril. While the internet and communication facility is one of the fastest growing fields of the economy, business of BSNL and MTNL are dwindling.  Though there may be several reasons for this declining trend, unsatisfactory service of these organizations is a predominant factor. Many of the employees including officers believe in the ABCD method of working and practice it one by one.

A for               Avoid

B for                Bypass

C for               Confuse

D for               Delay

Let us fervently hope that these premier organizations will not be required to be admitted in ICCU and large number of its family members (customers) will not be forced to weep for its premature death due to the self inflicted injury/disease.  

It will not be out of point to mention that with the onset of competition services of Public Sector Banks have been improved tremendously.